Content Management is becoming more important day by day and internet technology has largely contributed to this. Every day potential customers want to see new and up-to-date information on the website of their suppliers. eXpanded Media integrates standard solutions enabling business teams and communities to collaborate on the ongoing creation, management and delivery of all types of content -text, image, audio, video- in a browser based publishing environment.

The purpose of Knowledge Management is to enable companies to offer superior e-service by:

• providing customers the option for personalized self-service
  
  
• providing customers the ability to escalate to assisted service and seamlessly transfer information across all communication channels
  
  
• consolidating the knowledge base and intellectual capital and making them available throughout the extended enterprise
  
  

eXpanded Media provides web-enabled, self-service knowledge and content management solutions.